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COVID-19 Pandemic Clinic Procedures from Center For Healthy Living

Hands in heart shapeBooking Appointments

In order to meet our commitment to patient safety, we have changed our booking procedures to include prescreening questions. We are asking patients to help us maintain a healthy and safe environment in our clinic by answering pre-screening questions truthfully and follow new procedures in the clinic where required. Clinic staff will collect screening information at time of booking and again in person at time of appointment. The screening questions will apply to those that accompany patients, parents, care-givers, etc. You will be asked to sign attesting to the prescreening questions upon each visit. The pre-screening questions will be available through our website, online booking, email reminders, phoned appointments, and posted on clinic door.

Appointment Day

We ask that you arrive as close to your appointment time as possible. The purpose is to adhere to the gathering size guidelines, which prohibits more than 15 people (patients and guardians). If your early, that’s fine, your comfort is important, so you may wait in the clinic, in your car, outside (weather permitting). The clinic chairs are set up for social distancing measures. We require that you bring a mask to wear in the clinic. Please do not bring gloves, we will ask you to remove them upon entry. Gloves are a false sense of security and does not replace hand washing.

Upon entering the clinic, a hand sanitizing station will be present to your left. We ask that you sanitize your hands prior to entry and mask must be worn properly. Once sanitized, patients may have multiple services to attend, you will be directed, by our staff or clinicians to your appointment room. For those of you that reside close to our clinic, we would appreciate you use the washroom facilities at your home before attending. For others that travel a distance we can accommodate you. The washroom facilities must be sanitized after each use, regardless of your purpose, in the facility. None the less, the washroom will still be available, but keep in mind a 30 second visit equates to a 10-15 minute sanitization procedure. If the facility must be used, upon exiting, you must re-sanitize your hands, prior to entry of any treatment room.

Upon completion of your appointment you will be directed to our lovely ladies at front to pay, purchase, and rebook your appointments. There will be visible floor markers to indicate where one should stand if multiple patrons are at the front desk. We ask you to fill one of the empty floor markers if required to wait. Your receipts will now be emailed, printed copies will not be provided. Minimizing contact wherever possible will be followed.


The Center For Healthy Living wants to reassure all patients that our clinic is a safe environment for all to attend. Under the direction of all Regulatory Associations, Public Health, and Chief Medical Officer, guidelines have been drafted to ensure the public’s safety. The safety of you, your family members and our staff is our number one priority. Our booking procedures are modified to maintain physical distancing requirements that take priority over occupancy limits. Members of the public must adhere to the two metre distance rule, we have ensured this in our facility.

We have also acquired all the necessary PPE essential in protecting and preventing the spread of COVID19. All sanitization products follow the Health Canada guidelines from hand sanitizers, hand wipes, and disinfecting products. Hand sanitizers all contain 60-80 percent ethanol or 60-70 percent isopropanol mixtures and appropriate DIN numbers. Environment cleaning and disinfection is essential to avoid the possible spread of COVID19. All our products contain an 8 digit DIN number approved by Health Canada. ONLY the approved disinfectants with a virucidal claim are appropriate for the elimination of viruses in a clinic environment.

The frequency of cleaning and disinfection is dependent on the nature of use/contact of the surface/item in question. Our clinic disinfects all patient contact items between each patient use. Examples are but not limited to treatment tables, massage tables, Physiotherapy tables, headrests, arm rests, chairs, laser machines, shockwave machines, all equipment, contact surfaces, exercise equipment, therapeutic tools, devices, diagnostic tools, procedural work surfaces, commonly touched areas, light switches, door handles, taps, toilets, handrails, counter tops, touch screens/mobile devices, keyboards, payment machine, clipboards, pens, towels, etc. We have eliminated all books, magazines, toys, remote controls, literature, brochures, paper receipts, self serve candy dishes, baked goods and other open unsealed consumables are not permitted. All our tables and chairs with tears have either been repaired or removed from the clinic.

We will still have our 24 hour cancellation policy in place with leniency toward illness related circumstances. We will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.

One day life will return to normal, for now we must follow these procedures to our best capabilities. The staff at Center For Healthy Living appreciates all our clients and thanks you from the bottom of our hearts for all your support over the years!! Thank you! We consider you all our family and wish nothing but the best for each of you. Everything in life does pass, this pandemic will pass, life will resume again.


Dr. Mark Plotnikoff

Center For Healthy Living | (403) 769-0093